This presentation provides a high-level introduction to Service Optimization Tuning Toolkit. SOT Toolkit is a separate product that utilises Xoom in order to offer ClickSoftware implementers the ability to perform SOTs in a way that automates the mechanics of the process. This gives the consultants the ability to focus on the business value and to run many more experiments than was possible in the past, capturing many more metrics and with the ability to reconstruct the results of every experiment for further analysis by them or to present to the customer.
Please feel free to contact us if you have any question or wish to schedule a demo.
This presentation contains an introduction to Xoom for ClickSoftware customers and implementers. The presentation introduces the core approach of Xoom, lists main use cases, and summarises the capabilities that are not available in any other way.
Please feel free to get in touch if there are any questions or if you would like to schedule a Xoom demo.
The presentation introduces the configuration management challenge and Xoom’s role in addressing it through the use of easy to understand metaphors and examples. It is intended to introduce Xoom to people without assuming deep technical experience and knowledge.
Please be aware that the video is just over 25 minutes long.
This is the demo video we used for some time now in order to introduce Xoom’s capabilities on a semi-technical level. The video was made in March 2010 and is somewhat dated now as the tools’ UIs have evolved, but the basic behaviour is still the same. The video doesn’t have a narrator and explains everything in captions, which makes it handy for demo sessions with spoken explanation and discussions.
The video covers the following:
Export using Settings Migration Tool.
Reporting using Xoom Explorer.
Import using Settings Migration Tool.
We recommend watching the video in full-screen mode in order to make the text on screen (not just the captions) readable.
Certain terminology is used consistently throughout the Xoom documentation and tools to refer to concepts that have a well-defined meaning in the context of Xoom. Here, we define the most important of those terms in a logical order (not alphabetically). Continue reading Xoom Glossary→
This presentation (PDF) contains a handy overview of most common Xoom for Service Optimization use cases, and a somewhat more detailed description of each use case later on. It serves as a very concise reminder of what is possible for both potential and existing Xoom customers.
Contemporary enterprise software, including ClickSoftware Service Optimization, needs to be highly adaptable to fit in with the variety of IT applications in use today and to be able to model the diversity of business problems and workflows used to address them. In order to achieve this adaptability, these applications’ configurations contain thousands of parameters of different kinds. Continue reading Xoom for Service Optimization brochure→