Tag Archives: product information

Introduction to SOT Toolkit (presentation)

Introduction to SOT Toolkit (2018)

This presentation provides a high-level introduction to Service Optimization Tuning Toolkit. SOT Toolkit is a separate product that utilises Xoom in order to offer ClickSoftware implementers the ability to perform SOTs in a way that automates the mechanics of the process. This gives the consultants the ability to focus on the business value and to run many more experiments than was possible in the past, capturing many more metrics and with the ability to reconstruct the results of every experiment for further analysis by them or to present to the customer.

Please feel free to contact us if you have any question or wish to schedule a demo.

Introduction to Xoom for ClickSoftware Service Optimization (presentation)

Introduction to Xoom (2018)

This presentation contains an introduction to Xoom for ClickSoftware customers and implementers. The presentation introduces the core approach of Xoom, lists main use cases, and summarises the capabilities that are not available in any other way.

Please feel free to get in touch if there are any questions or if you would like to schedule a Xoom demo.

Xoom Demo Video (2010)

This is the demo video we used for some time now in order to introduce Xoom’s capabilities on a semi-technical level. The video was made in March 2010 and is somewhat dated now as the tools’ UIs have evolved, but the basic behaviour is still the same. The video doesn’t have a narrator and explains everything in captions, which makes it handy for demo sessions with spoken explanation and discussions.

The video covers the following:

  • Export using Settings Migration Tool.
  • Reporting using Xoom Explorer.
  • Import using Settings Migration Tool.

We recommend watching the video in full-screen mode in order to make the text on screen (not just the captions) readable.

Xoom for Service Optimization brochure

PDF version of this page

Configuration Management in Enterprise Software

Contemporary enterprise software, including ClickSoftware Service Optimization, needs to be highly adaptable to fit in with the variety of IT applications in use today and to be able to model the diversity of business problems and workflows used to address them. In order to achieve this adaptability, these applications’ configurations contain thousands of parameters of different kinds. Continue reading Xoom for Service Optimization brochure