Introduction to SOT Toolkit (2018)
This presentation provides a high-level introduction to Service Optimization Tuning Toolkit. SOT Toolkit is a separate product that utilises Xoom in order to offer ClickSoftware implementers the ability to perform SOTs in a way that automates the mechanics of the process. This gives the consultants the ability to focus on the business value and to run many more experiments than was possible in the past, capturing many more metrics and with the ability to reconstruct the results of every experiment for further analysis by them or to present to the customer.
Please feel free to contact us if you have any question or wish to schedule a demo.
Introduction to Xoom (2018)
This presentation contains an introduction to Xoom for ClickSoftware customers and implementers. The presentation introduces the core approach of Xoom, lists main use cases, and summarises the capabilities that are not available in any other way.
Please feel free to get in touch if there are any questions or if you would like to schedule a Xoom demo.
Upgrading with Xoom (2018)
Xoom enables an upgrade process that greatly reduces the amount of manual work required and the risks associated with the upgrade. The described capabilities are particularly useful to ClickSoftware customers and implementers now that ClickSoftware has deprecated most of the versions that are currently in active use by the end of 2018, and could facilitate an upgrade from any version of ClickSoftware since 7.5 to on premise or cloud-hosted Service Optimization 8.3, or Field Service Edge.
The process was previously addressed in some detail here, but this presentation both summarises and expands on the previous description.
The presentation introduces the configuration management challenge and Xoom’s role in addressing it through the use of easy to understand metaphors and examples. It is intended to introduce Xoom to people without assuming deep technical experience and knowledge.
Please be aware that the video is just over 25 minutes long.