Category Archives: Product Information

Introduction to Xoom for ClickSoftware Service Optimization (presentation)

Introduction to Xoom (2018)

This presentation contains an introduction to Xoom for ClickSoftware customers and implementers. The presentation introduces the core approach of Xoom, lists main use cases, and summarises the capabilities that are not available in any other way.

Please feel free to get in touch if there are any questions or if you would like to schedule a Xoom demo.

Upgrading with Xoom

Upgrading with Xoom (2018)

Xoom enables an upgrade process that greatly reduces the amount of manual work required and the risks associated with the upgrade. The described capabilities are particularly useful to ClickSoftware customers and implementers now that ClickSoftware has deprecated most of the versions that are currently in active use by the end of 2018, and could facilitate an upgrade from any version of ClickSoftware since 7.5 to on premise or cloud-hosted Service Optimization 8.3, or Field Service Edge.

The process was previously addressed in some detail here, but this presentation both summarises and expands on the previous description.

Xoom Demo Video (2010)

This is the demo video we used for some time now in order to introduce Xoom’s capabilities on a semi-technical level. The video was made in March 2010 and is somewhat dated now as the tools’ UIs have evolved, but the basic behaviour is still the same. The video doesn’t have a narrator and explains everything in captions, which makes it handy for demo sessions with spoken explanation and discussions.

The video covers the following:

  • Export using Settings Migration Tool.
  • Reporting using Xoom Explorer.
  • Import using Settings Migration Tool.

We recommend watching the video in full-screen mode in order to make the text on screen (not just the captions) readable.

Xoom for Service Optimization brochure

PDF version of this page

Configuration Management in Enterprise Software

Contemporary enterprise software, including ClickSoftware Service Optimization, needs to be highly adaptable to fit in with the variety of IT applications in use today and to be able to model the diversity of business problems and workflows used to address them. In order to achieve this adaptability, these applications’ configurations contain thousands of parameters of different kinds. Continue reading Xoom for Service Optimization brochure