Category Archives: Xoom

Xoom overview, introductory material, brochures and marketing materials, documentation, tutorials and announcements.

Xoom 2.2 has been released

Xoom version 2.2 has just been released. This release improves the support for Service Optimization 8+, introduces a generic concept of configuration stages, hierarchical parameterisation for Xoom, and Zany Script, a language for expressing configuration conditions with contextual awareness. Detailed documentation will be provided later, but we summarise the new features and bug fixes below. Continue reading Xoom 2.2 has been released

Xoom Demo Video (2010)

This is the demo video we used for some time now in order to introduce Xoom’s capabilities on a semi-technical level. The video was made in March 2010 and is somewhat dated now as the tools’ UIs have evolved, but the basic behaviour is still the same. The video doesn’t have a narrator and explains everything in captions, which makes it handy for demo sessions with spoken explanation and discussions.

The video covers the following:

  • Export using Settings Migration Tool.
  • Reporting using Xoom Explorer.
  • Import using Settings Migration Tool.

We recommend watching the video in full-screen mode in order to make the text on screen (not just the captions) readable.

Changing ClickSofware username and password used by Xoom (technical)

In order to connect to Service Optimization, Xoom is provided with a username and password during its installation. We recommend that a dedicated user is created for Xoom which doesn’t have any other rights, including the right of remote access to the server on which Xoom is installed, and with a password that doesn’t expire. When that is not possible and there is a policy that all passwords need to expire after a certain amount of time, we provide a way to set this password for Xoom through the command line tool called XoomToolkit. Continue reading Changing ClickSofware username and password used by Xoom (technical)

Xoom for Service Optimization brochure

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Configuration Management in Enterprise Software

Contemporary enterprise software, including ClickSoftware Service Optimization, needs to be highly adaptable to fit in with the variety of IT applications in use today and to be able to model the diversity of business problems and workflows used to address them. In order to achieve this adaptability, these applications’ configurations contain thousands of parameters of different kinds. Continue reading Xoom for Service Optimization brochure

Xoom 2.1.1 has been released

This is a hotfix release addressing installer issues found with some customers of Xoom 2.1. The hotfix improves the reliability of the installer, in particular when testing the installation preconditions and Service Optimization connectivity with some versions of Service Optimization.